Terms & Conditions

Thank you for choosing Bristol Carpets. Much in the way we want to make it easy for you to purchase great value flooring products, we also want to make these areas of our website easy to use and without any confusing jargon.

By accessing any areas of bristolcarpets.co.uk the user acknowledges the notices, and agrees to the terms and conditions, set out below. Bristol Carpets (” Bristol Carpets”, “Company”, “we”, “us”, “our”) owns and operates the bristolcarpets.co.uk web site. When we receive an internet order you will always get an e-mail from Bristol Carpets confirming your order placed on our website.

We try our best to process all the orders within a reasonable time frame and according to the delivery options of your choice. If however, goods cannot be mailed within a reasonable time we will e-mail you to advise you of this and, if there is to be a delay, determine if you wish to continue with the transaction or offer you the opportunity to cancel your order.

We strongly advise against booking installers until goods have been received and checked as, regrettably, we cannot be held responsible for any consequential losses.

All orders for goods (the “Goods”) to be supplied by Bristol Carpets or any of its subsidiary companies as the case may be (hereinafter referred to as the “Company”) are subject to these conditions of sale and the placing of an order by a buyer (“the Buyer”) will constitute acceptance of these conditions.

2. Modification of these conditions These conditions may not be modified or varied unless Bristol Carpets agrees in writing and Bristol Carpets will not be deemed to accept any other conditions not waive any of these conditions by failing to object to provisions contained in any purchase order or other communications from the Buyer. No person has authority on behalf of the Company to vary any conditions except by a written variation signed by a director or the company secretary.

2.1. Bristol Carpets only accept orders after the goods purchased online have been delivered. The processing of payment and acknowledgement of an online order DO NOT constitute a legally binding contract.

Quotations from the Company are stated to be open for such time as may be specified in each such quotation and provided it is not withdrawn by the Company in such period it remains capable of acceptance. No binding contract will be created by the acceptance by the Buyer of the Company’s quotation until notice of such acceptance has been given in a purchase order and has either been signed by the Company’s duly authorised representative or the Company has indicated to the Buyer orally or in writing its acceptance of such order.

4. How these conditions apply If the Buyer places an order with the Company without requesting a quotation from the Company or before such quotation has been provided, all deliveries carried out in satisfaction of such order will be subject to these conditions.

5. New accounts Buyers are requested to make purchases via our website. Buyers wishing to open a credit account are requested to complete and sign an Application for Credit Account form (“Application Form”). The Proprietor(s), Partner(s) or an authorised employee (if a Limited Company), must sign the Application Form. Application forms must be submitted with the last twelve months of audited accounts. Until an Application Form has been received and a credit account approved [in writing], orders will not be accepted until cleared funds have been received. Credit accounts are subject to a minimum spend of £100.00 GBP per order.

6. Settlement terms Unless otherwise agreed by the Company in writing, accounts are payable in full prior to delivery of the Goods taking place. If the Buyer has exceeded any agreed credit terms, the Company may demand immediate payment of all amounts outstanding from the Buyer to the Company on any account. The Company reserves the right to withdraw credit at any time and demand immediate payment of all monies outstanding.

The Company, at its discretion, shall be entitled to exercise it’s statutory right to claim interest under the Late Payment of Commercial Debts Regulations 2002, as modified or re-enacted from time to time. The Company may exercise this right, in addition to any other rights it may have in respect of Goods or non-payment.

8. Payment in instalments Where the contract is to be or may be fulfilled in separate instalments, deliveries or parts, payment for each such instalment delivery or part will be made as if the same constituted a separate contract. Failure by the Buyer to pay for an instalment in accordance with this clause will entitle the Company without prejudice to it’s other rights and remedies to suspend further deliveries of Goods under any other contract to the Buyer, pending payment by the Buyer.

9. Debt recovery The Buyer will indemnify the Company against all cost, losses and liability including but not limited to all legal expenses and disbursements incurred by the Company in recovering any amount which is overdue from the Buyer to the Company pursuant of the Agreement or otherwise.

10. Prices Unless otherwise agreed in writing all orders are executed subject to prices and any relevant discounts ruling at the date of receipt of the order and any price list of the Company whether published or not will not affect the right of the Company to charge for Goods in accordance with this clause. All prices are subject to the addition of Value Added Tax at the appropriate rate. Payment of the Price quoted and the VAT must be paid at sale, prior to delivery arrangements being made.

In the event of termination, variation or suspension of a contract on the Buyer’s instruction or by lack of instruction, the contract price will be adjusted to reflect the additional costs incurred by the Company. Where a price per unit has been quoted and the Buyers requires a smaller number of units to be delivered than those quoted for, the Company reserves the right to adjust the rates of prices applicable thereto.

12. Credit Any contract will be subject to the Company being satisfied as to the Buyer’s credit worthiness and without prejudice to the generality of the foregoing the Company may in its absolute discretion, having informed the Buyer that the Goods are ready for delivery, refrain from delivering the Goods until such time as the Buyer tenders the purchase money to the Company in a form satisfactory to the Company.

We aim to deliver next working day, or on your preferred date of delivery, however we cannot guarantee your chosen day or the speed of our deliveries, please allow 1-5 working days for your delivery.

Delivery Options Please note that there are small parts of the UK that we do not cover on our internal courier network. In instances where orders are received with a delivery address that we do not cover on our internal transport, we will always inform you of the additional cost for delivering before processing your received order. You will be given the option of whether to pay the additional cost for the delivery or receive a full refund. We will always communicate this to you before despatching your order. The standard delivery charge that applies for all orders is £19.95.

For other delivery options please e-mail ([email protected]) or call (01749 674859). Our customer service team can advise you on alternative shipping arrangements and their charges.

To keep you informed throughout the entire delivery process, when we receive your order you are sent an e-mail order confirmation, followed by a notification of dispatch when your order has left our warehouse.

Deliveries are made ‘kerbside’. Handling the goods is the responsibility of the recipient of the goods. When making a large order we advise to plan ahead and arrange a second pair of hands to help if you’re receiving lots of boxes, especially if your order is for a room not on the ground floor.  Please note: This applies to flats, tower blocks, high rises etc.

If for any reason your order didn’t arrived within 1-5 working days, please contact us straight away. If after a couple of days your order has still not reached you, we will investigate and, if necessary, send you some new items to replace the ones you haven’t received.

If your order arrives as arranged but we’re unable to deliver because there’s nobody home, there’s inadequate help available, the goods are refused, or the order is cancelled whilst in transit (goods are in transit 24 hours before the chosen delivery date) you will be liable for any additional costs incurred for the goods being returned.

If you have faulty, missing or incorrect goods then please contact a member of our customer service team via e-mail ([email protected]) or phone (01749 674859).

In the unlikely event that any of the items in your order are faulty, you have 3 days after delivery to let us know. We will ask you to return the damaged or faulty goods to us straight away. Shipping charges on returned items are at the customer’s expense and we do not accept responsibility for goods lost or damaged in transit.

If you find that any items in your order from Bristol Carpets have been lost or damaged in transit, please make sure that this is noted down on the carrier’s delivery note and contact us immediately.

Please note: We cannot accept claims for missing or damaged goods after the carrier has left the delivery address, unless they have been signed for as damaged or missing.

You, the customer/recipient of your purchased goods must check that all flooring products are in perfect condition before using them.

 Bristol Carpets cannot accept any claims for damaged, faulty or mis-described items once they have been used or fitted. Such use or fitting shall be taken as proof that the buyer or his agent has accepted that the goods are in perfect condition.

You must accept full responsibility for the suitability of the items ordered for the purpose to which they are used.

Here at Bristol Carpets we pride ourselves in supplying top quality goods at great value. However, sometimes projects don’t go to plan or we change our minds. Here’s our jargon-free terms for Returns and Cancellations.   | Your right to cancellation or return of your purchase  

If you change your mind, you can cancel your order up to 14 days after the day of delivery with the return of goods back to Bristol Carpets at your expense, with no restocking free. Change of Mind (after 14 days)

After 14 days we can still refund or exchange your goods, but you will be charged a 15% restocking fee (restrictions apply). Faulty Goods

If your order arrives with a manufacturing fault, report this within 48 hours and we will make all the necessary arrangements to have the goods replaced without cost to you. How to return your purchase 1. Please contact us via Email ([email protected]) or Phone to start the returns process 2. Our customer service team will supply you with a returns number. 3. Send the goods back to the Bristol Carpets returns address: Bristol Carpets, c/o Address goes here 4. Once the goods have been received, we will start the process of refunding you using the details provided at purchase. Your responsibilities when returning your order • You are responsible for arranging courier transport and for the safe return of goods (making sure they are well protected). • Costs for damaged goods will be taken from the total amount refunded. • Please remember, in all situations where there is no manufacturing fault, you are responsible for returning the goods to us, at your expense, in complete, unused, and in “as new” condition and within 30 days of purchase. Products that cannot be returned • Unfortunately, we cannot accept returns for products which are bespoke, made to your specifications or cut from a roll unless they’re faulty. • We cannot except returns for the following items: Accessories, Glue, Tools, Tubs, Bags and LVT Design/Feature/Inlay Strips. When we have the right to decline your return request

In some circumstances we may refuse your return, with the following reasons. • If you no longer want an item (eg because it’s the wrong size or colour) unless you bought it without seeing it. • Goods and Services worth £42.00 or less.Failed Deliveries

If your order arrives as arranged but we’re unable to deliver because there’s nobody home, there’s inadequate help available, the goods are refused, or the order is cancelled whilst in transit (goods are in transit 24 hours before the chosen delivery date) you will be liable for any additional costs incurred for the goods being returned.