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A BIT OF HELP

How do i book a measure or place an order?

You have three options on Bristol Carpets Ltd when booking a measure or placing an order:

  1. You can simply add a sample of each porduct you like to the "My Estimate Page" and then book date and time slot in the "My Estimate" page or on the "Book a Measure" page, and a member of our team will come and give you an estimate and professionally measure your job and provide you with a price.
  2. You can complete the fields you require on each individual product and get a full price for any area of your home or business and add them to "My Estimate Page", Once you have added all areas required you can then book a date and time slot in the "My Estimate" page or on the "Book a Measure" page and one of our team will come to confirm your selections and make sure all is ok, They can also book you in for fitting or delivery.
  3. You can complete the fields you require on each individual product and get a full price for any area of your home or business and add them to "My Estimate Page", Once you have added all areas required you can then book a date and time slot for delivery in the "My Estimate" page or on the "Book a Measure" page, you can then complete the order and pay by credit or debit card with our secure checkout. If you have selected our in house fitting service, we will book you in for a fitting date of your choice  via phone call and email.
How long will it take for my goods to be delivered?

If we receive an order before midday, in most cases we will be able to deliver the following day providing delivery slots are available. If you have a query regarding your delivery, please email sales@bristolcarpets.co.uk or phone 01749 674859.

How do i book a delivery?

You will be able to select your desired delivery day on the cart page and also the checkout page, we offer a free next day delivery booking service but most of the time we are fully booked from orders placed on previous days, please email sales@buycarpetsonline.com or preferably phone 01749 674859 for urgent deliveries and we will see if we can help out.

How do I know that the material is in stock?

We only list products on our website that are readily available. Very rarely you may order a product that the stock quantity is low, and then we will issue you a refund unless you would like to order an alternative option.

How do i know what time my order will arrive?

Our delivery times are between 0800 and 1730 Monday to Friday. If you contact us on the day of delivery we will be able to give you a more accurate delivery time

How can i pay?

Paypal: You can pay using secure payments via PayPal, but you do not need to own a PayPal account to pay: you may enter your credit or debit card details directly at PayPal and securely complete your payment. You don't need to register a PayPal account either.

Credit and Debit Cards: Stripe isn’t as popular in the UK as in the US, which is why you might not have heard of it. But some the biggest businesses on the web use Stripe. These include Pinterest, Twitter, The Guardian newspaper and Shopify, Plus loads more!

Our Stripe system keeps you within our website to checkout, making the purchase experience faster and a more fluid one.

Keeping our customers data safe is important. Stripe, only allows the movement between their servers and ours to be done using an SSL certificate, which is an industry standard way of securely moving data around the web.

Do i require an underlay?

Carpets come in 2 main backing types so it can be fitted directly to the floor(felt backing) or installed with underlay and gripper rods(felt backing and Actionbac/Secondary backing).

On Carpets that have a choice of backing types you will be able to select one before entering your room sizes.

How do I work out a square meter measurement?

Measure the length of the room, measure the width of the room. Then multiply these two numbers together.

Length in Meters x Width in Meters = Total Square Meters

Note: For complex room shapes, please send us a diagram so we can advise you.

How much waste should I allow when ordering flooring materials?

Carpets, Vinyl flooring and Artificial grass you should add at least 10cm to the length and width of your net measurements to allow for cutting and rooms slightly off square

For tiles and plank flooring you should allow between 10-15% on top of your Net Measurement.

For more awkward area's please give us a call or send diagrams so we can assist you and advise on quantities.